Verifying Component Statuses

Verify the status of the components described in the table below.

Interface

Menu Navigation Path

Check

Configuration  Action

Live Platform/OVOC

Network > Device > Manage

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Verify the UMP-365 Device Status is Active in the Devices table (see Viewing Device Status).

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Open the Managed Device page, select device , click Show and verify that “UMP Management” displays Connected (see Viewing Device Status).

Live Platform Only

Open Device Page for UMP Tenant

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Verify Customers Deployment State is Deployed. See Deploy Status and Status Indicators.

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Verify for each customer that the SysAdminKit version is the latest version. See Before Running wyUpdate.

UMP-365

System > License

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Verify "MultiTenant Version: latest version. See Multitenant Portal Licensing.

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Verify available license is not missing.

System > Invitation Settings

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Verify Customer Authentication Portal Url is set to: https://<UMP_FQDN>/authenticate. See Configuring Invitation Settings.

Security > Authentication Status

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Verify that the Client ID and Secret ID are provided by the Synchronization app registration (check PMP site).

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Verify that the Redirect Url is set to: https://<UMP_FQDN>/authenticate/OAuth2Callback

Verify that the same redirect Uri is configured for the Synchronization App registration. See Authentication Status.

SBC List

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Verify that the SBC exists. See Managing SBC Devices.

Live Platform Only

Network > Customers

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Verify the Customers Status and Deployment status is OK in the Devices table. See Managing SBC Devices.

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Verify "Enabled" is checked.

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Verify the "total number of DIDs and "users count". See Customer Details Quick Glance.

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Verify that the Azure Tenant Id exists.

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Navigate to "Provider side" and verify the "Users Count" is displayed. See Customer Details Quick Glance.

Customer Actions Menu > Edit Customer

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■ Edit User, update a parameter (e.g. Department) and then verify that the change has been implemented (see Manually Provisioning Users.
■ To enforce the Teams update, in the Multitenant interface, navigate to Queue Changes > Process All (see Monitoring M365 Replication Actions Queue).
■ To verify users, see User Details.
■ To verify users in Microsoft Teams: Open https://admin.Teams.microsoft.com

Multitenant portal

Site Locations

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Verify that the SBC indicates "Deployed" status; click Add/Edit SBC Prefix (see Add SIP Connections - Essentials Plus and Pro).

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Verify that the DIDs are configured for the customer (see Import Dial Plan from SBC Device (Import Customer Service) and Load DIDs to Managed Service).

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Add DID and verify that it is successfully added on the SBC.